Returns & Refunds policy

Refund Policy

If an order is placed on our website and your payment is deducted, but your order is cancelled for any reason (Personal Request, Design Issue, ext.,) we will reimburse your money within 7-10 working days.

However, if you cancel your order to place a reorder with different job, then we will transfer your money as "Re-Order Token" to your account, which you may use to place future order with us.

Return

Only if the package is being damaged/Incorrect product being sent return is acceptable and the same has to be mentioned to the carrier while accepting the product

Damaged Product being received

If the product received has the exterior box/cover tampered with, DO NOT ACCEPT IT. Instead, snap a picture and share it with us while rejecting it, which may help us place a fresh order before the damaged one is returned to us for inquiry. If the product is received in fine condition but the inside product is damaged, we will assist you in managing it; however, if the opening video is available, we will assist you in sending the replacement order without question.

What if the status says delivered but the product hasn't arrived?

If you haven't received your shipment but the status shows Delivered, don't worry; we can assist you in determining who has collected the goods by requesting Proof of Delivery (POD) or Delivery Receipt Sip (DRS Copy) from the Courier Company It will take 4-5 business days for the courier company to respond with the POD or DRS; once received, we will share the same with you via the message section (on the Jobs page); please allow us additional time to handle this. Meanwhile, please verify with reception/security/neighbours to see whether someone on your behalf has received the shipment. If not, please let us know and we will inquire.You can inform us of your decision by e-mail bhetvastuseller@gmail.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Bhetvastu

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail bhetvastuseller@gmail.com